FAQ

When is the best time to order my dress?

A good time is to place your order around 6 - 8 months prior to your wedding. It's recommended to have your dress with you at least 2 months before your wedding.

When will my order ship?
Production typically takes 30-40 days. If the item is in stock, it usually ships within 7-10 days.

What is the Return Policy?
Please note returns and exchanges are not accepted. Thank you for your understanding.

How long will it take to receive my package once its shipped?
Typically delivered within 10-15 working days on average. Please note that delivery times may vary depending on the destination and unforeseen circumstances such as weather conditions, customs delays, or carrier issues.

How can I find my size?
If you need help with measuring, you can view the link here to show you how to properly measure.

If custom duties incurred, who is responsible?
It is the buyer's responsibility for any custom duty fee that might be charged from delivery. How the import duty will be charged depends on each country's custom policies.